“Ravel View is a perfect example of how the LexisNexis technology can help attorneys use legal research as a competitive edge. Now, researchers can uncover insights from vast amounts of information and spot trends that were previously unknowable—what we call the data-driven law,” adds Walsh.

Furthermore, LexisNexis also enhances legal operations with the aid of a CRM solution, InterAction, which deploys basic CRM functionality and brings to the table marketing and mailing list management capabilities to achieve maximized ROI. The InterAction software consists of InterAction plus IQ that provides legal teams with customer engagement information, allowing firms to optimize customer relationships, automate processes, and improve communication with clients and prospects. It not only helps clients to focus and prioritize the relationships but also delivers the most advantageous results, positively impacting their firm’s bottom line. In association with InterAction IQ, InterAction offers the ability to maintain complete, up-to-date as well as secure contact information. Harnessing the potential of this additional automation, it is easy to uncover more firm contacts while increasing trustworthiness and quality.

The company’s offerings include a Litigation Research Portfolio which provides seamless access to the most extensive collection of court documents, settlements, verdicts, and insights on judges and attorneys. Furthermore, a built-in proactive monitoring tool enables the legal firms to stay abreast of new cases and updates. Legal firms use LexisNexis’ CourtLink, a document research tool, to conduct thorough due diligence and monitor litigation. By using CourtLink, legal companies receive notifications of proceedings and documents being filed in cases of interest. CounselLink is a comprehensive enterprise legal management solution that helps in the execution of legal-hold notifications and assesses the counsel performance in a legal department. CounselLink focuses on the aspects of practice and legal management by enabling 100 percent visibility over matter status and legal costs. As an integrated legal management solution, it also assists the law firm to expedite invoice review, processes with e-billing practices, and match billing guidelines for automatic adjustments.

Going the Extra Mile

In addition to its vast range of offerings, LexisNexis also assists law firms in marketing and spreading their reach to a global audience. The company leverages its partnership with Martindale to help clients stay ahead of their peers. Through this partnership, LexisNexis provides a comprehensive online marketing solution that serves as an important tool for the legal firms to increase web visibility, build online credibility, and accelerate business growth in the crowded online marketplace. Designed specifically for the legal industry, organizations harness unrivaled exposure through a compelling website and review-based ratings with real-time leads and live chat services.

Taking a holistic approach to reshaping the legal industry, the company also provides legal research and practical guidance including case law and statutes validation by harnessing experienced perspectives in specific legal practice areas.

It also enables clients to follow leading practitioners through treatises and online communities for smarter and better decision-making. The solution helps clients stay organized with convenient online folders for their research, plus legal forms, checklists, and other efficiency tools, which can be easily integrated into Microsoft Outlook, Microsoft Word, as well as internal documents. Additionally, Lexis Practice Advisor offers a collection of practical guidance written by attorneys for their practice areas that is unsurpassed in its authority. This ensures the legitimacy of the information based on real-world experience and reflects the current state of their practice area—enabling clients to witness a clear, unobstructed view of all their legal research and transactional vistas. In addition to specialized tools that help in building insight in practice areas like intellectual property and medical malpractice, LexisNexis offers content organized for all 50 states in the U.S., Washington, D.C., the federal government, Puerto Rico, and the Virgin Islands, as well as more than 40 areas of practice.

An Impressive Delivery of Unparalleled Service

LexisNexis has been a valuable legal partner to numerous clients across the globe to rectify their legal management issues. While elucidating further the capabilities of LexisNexis, Walsh sheds light on an experience with PepsiCo. Since its inception, PepsiCo had undergone numerous operational reorganizations. The company’s Director of Business Operations, Jerome Walters, realized that when an attorney shifts from one business unit to another, a lot of confusion occurs. Moreover, the workflow of billing isn't properly updated with every change. Though PepsiCo had implemented CounselLink in 2008, the misrouted invoices issue kept increasing over time. LexisNexis’ experts seamlessly identified PepsiCo’s data requirements and fine-tuned CounselLink configurations to resolve their challenges.

Building a Road toward a Sustainable Future

Today LexisNexis focuses on assisting law firms to capture new business as it launches an innovative business edge module that tracks processes specific to law firms and gains a competitive advantage by empowering organizations to enhance client service. Another innovation from the company is its Lexis Analytics—a suite of analytics tools that leverages vast stores of legal content and expert curation, offering lawyers a decisive competitive advantage. It comes with an array of enhanced products fueled by smart content from Lexis Advance and the strategic acquisitions of Lex Machina, Intelligize, and Ravel Law, and integrates the most powerful technologies in the legal space, including machine learning, artificial intelligence (A.I.), and visualization tools. The resultant analytics suite seamlessly streamlines data-driven workflows to offer unprecedented efficiency and insight to the practice of law.

Additionally, the company’s Lexis Answers technology, a recent A.I. enhancement helped the company engrave its name in the inaugural Legal A.I. Leaders list, a distinction reserved for organizations focused on developing innovative, AI-driven solutions. Harnessing the potential of powerful machine learning and advanced natural language processing technologies, Lexis Answers played a significant role in transforming legal research. It works by understanding the user’s natural language question and delivering a concise, authority-based answer, in addition to finely tuned, comprehensive search results. “Each time we document a case, release a decision tool, or support the development of legal infrastructure, we’re working to expand the umbrella protection of the rule of law,” concludes Walsh.